A receptionist that never puts anyone on hold.

Yes. The agent introduces itself as your AI assistant and announces that calls are recorded. It never pretends to be human — and any caller who wants a person is routed to one immediately.

It transfers to your staff during business hours, or takes a message and confirms by SMS after hours. Clinical, legal, and case-specific questions never get an AI answer — they route to a human by rule.

Overage minutes bill at the flat per-minute rate on your order form. Calls never stop being answered.

Yes. The agent answers the line you already advertise — no number changes, no call forwarding gymnastics for your customers.

Kickoff within 3 business days of signing; most lines are live in two to three weeks. The time goes into scripting, voice tuning, and adversarial testing — not queueing. Where WhatsApp is included, Meta's approval of the Business API is usually the longest step, and we handle that process for you.

Yes. One assistant runs across your phone line, SMS, a chat widget on your site, and the official WhatsApp Business API. Same knowledge, same tone, one place to update it — customers reach you however they prefer, and you maintain it once.

No. It is scoped to information you approve — your services, prices, hours, and policies. When it doesn't know something it says so and hands the conversation to a human, rather than guessing.

On the Practice tier it sends secure payment links inside the conversation and tracks order status. It never handles card numbers directly in chat.

On the Professional and Practice plans, yes — we integrate with your existing CRM or scheduling system so bookings land where your team already works.

A virtual receptionist or traditional answering service routes your calls to a live human, usually during limited hours and billed per minute. This is an AI receptionist — it answers instantly, 24/7, across phone, SMS, web chat and WhatsApp, at a flat monthly rate, and hands off to your own staff the moment a call needs a person.

Setup runs $399 to $1,500 depending on tier, then $199 to $749 a month covering minutes, features and support — see the three plans above. For comparison, a front-desk hire alone runs $2,500–3,500 a month before benefits, and only covers one shift a day.

For most of the businesses we build for, yes — the math is straightforward. Every missed call after hours, during lunch, or during a busy shift is a customer who was ready to talk. If your average job or booking is worth more than a few months of the plan cost, one recovered customer can pay for the service many times over. It's less clear-cut if your phone rarely rings, or if most of your calls need a genuinely human, judgement-heavy conversation — which the agent is built to hand off, not fake its way through.

We don't publish a HIPAA compliance certification for this service. What is built in, by rule rather than by the model's judgement: the agent handles appointments, hours, pricing and directions only — it never gives medical or legal advice and never discusses a patient's case or record. If your practice needs a signed BAA or a certified HIPAA-compliant call flow, tell us during scoping and we'll tell you honestly whether we can meet that bar before you sign.

It doesn't guess. The same handoff rules apply as when it can't help: during business hours the call goes to your staff, after hours it takes a message with an SMS confirmation. We test every call flow adversarially, in quiet and rush conditions, before it ever answers a real customer, specifically to catch these gaps early.

Plans run on a 3-month minimum, then month to month after that. There's no long lock-in past the initial quarter — full terms are on the pricing page.

Yes, on SMS — it runs the follow-up sequence you never have time for, texting a lead until they reply or ask to stop. Qualified leads also land automatically in your CRM, a sheet, or your inbox through n8n automations, so your team can follow up too.

The custom build: scripting your call flow around your actual services and hours, tuning the voice, connecting your number, wiring booking into your calendar or CRM, then testing it adversarially before launch. It isn't a template being reskinned — the fee goes into work scoped to your business.

Yes — that's the Test stage in our process. We call it ourselves, repeatedly and adversarially, in both quiet and rush conditions, before a single customer ever reaches it. You also review and approve the script during scoping, before build begins.