The client calls once. Whoever answers gets the case.
Someone who needs a lawyer calls two or three firms and talks to the first one that picks up. If your line goes to voicemail during a hearing — or at 7pm when they finally have privacy to call — the retainer goes elsewhere. An AI receptionist answers every intake call, captures the matter type, and books the consultation.
From $399 setup + $199/mo — see all tiers
Where the money leaks
- Intake calls arrive while you're in court. The exact hours you can't answer are the hours prospects call. A missed intake call isn't a missed message — it's a signed engagement letter at another firm.
- Evening is when people call lawyers. Divorce, employment, immigration — people call about private matters after work, from the car. Business-hours answering misses the window.
- Every caller wants to tell the whole story. Twenty unqualified minutes per call, multiplied across a week, is billable time your staff never get back.
What the agent handles
- Intake capture — Name, contact, matter type, urgency — collected in a structured brief before your team spends a minute.
- Consultation booking — The agent books directly into your consultation calendar and confirms by SMS.
- Practice-area screening — “We don't handle that” is a fine answer delivered politely — with a referral message you approve.
- The logistics questions — Hours, office location, parking, consultation fees — answered from facts you approve.
- Conflicts-sensitive routing — The agent collects only what you specify at intake and routes anything case-specific to your staff.
Run Clio, MyCase, or PracticePanther? Calendar and CRM integration is scoped at kickoff on the Professional plan and up, so intake lands in the system your firm already uses.
What it will not do
The agent handles appointments, hours, consultation fees, location and directions. It does not give legal advice — anything case-specific routes to a human, every time, by rule. That boundary is written into the call flow, and it's stated to callers plainly.
Proof, not promises
We run this ourselves. The assistant answering this website's enquiries handled its first 50 conversations and carried 45 of them through to a qualified brief — the same engine that would answer your line. Read the case study, or try it live right now.
Questions
Is an AI answering intake calls even appropriate for a law firm?
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The agent never gives legal advice and says so — it captures intake details and books consultations, the same job an answering service does, without the per-minute bill or the hold queue. Case-specific questions route to your staff by rule.
What does it tell callers about confidentiality?
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It announces recording at pickup and collects only the intake fields you specify. You control the script — including any disclaimer language your jurisdiction expects.
Can it screen out matters we don't take?
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Yes. Practice-area screening is part of the call flow — wrong-fit callers get a polite, approved referral message instead of eating your staff's time.
What happens with urgent matters?
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Urgency language routes the call to your staff line or after-hours protocol immediately — the agent books the rest.
Stop paying for calls nobody hears.
Most practices start with the Practice Complete bundle — website, AI receptionist, and SMS assistant as one engagement. Or start with the receptionist alone.