Refund Policy.
Straightforward, like the pricing. Effective 6 August 2026.
Setup fees
The setup fee pays for bespoke work — voice tuning, integrations, and a call flow scripted for your business. It is fully refundable before kickoff begins. Once build work has started, it is refundable in proportion to the work not yet done; once your agent or site has launched, it is non-refundable.
Monthly plans
- If we fail to launch your agent within the timeline agreed at kickoff for reasons on our side, you can cancel for a full refund of everything paid.
- After launch, the current billing month is non-refundable; cancellation (after the 3-month minimum) stops future billing at the end of the cycle.
- If a billing error charges you incorrectly, we refund the difference immediately — no forms, just email us.
Website projects
Website work bills against milestones agreed at scoping. Completed and approved milestones are non-refundable; unstarted milestones are fully refundable if you cancel the project.
How to request a refund
Email team@apexdigitalsolution.org from the address on your account with your invoice or plan reference. We respond within 3 business days, and approved refunds are returned to the original payment method through Stripe.
Related
See the full Terms of Service for the 3-month minimum term and cancellation mechanics.