The phone rings hardest when your hands are busiest.
A dental front desk juggles arrivals, checkouts, and insurance questions — while the phone rings. After hours it doesn't ring at all; it goes to voicemail, and the patient books with whoever answers. An AI receptionist answers every call, books the appointment, and routes anything clinical to your team.
From $399 setup + $199/mo — see all tiers
Where the money leaks
- Mid-procedure is peak call time. Patients call on their lunch break — exactly when your chairs are full and the front desk is checking people in. Second caller gets voicemail.
- After 5pm, callers don't leave voicemails. They call the next practice on the list. A new-patient call that rings out is revenue that walks.
- Cancellations arrive as missed calls. An unanswered cancellation call becomes a no-show slot you could have refilled — twice the loss.
- Reminders eat front-desk hours. Confirming tomorrow's schedule by hand is an afternoon of phone tag your team repeats every day.
What the agent handles
- New-patient booking — The agent offers open slots, books the appointment, and sends an SMS confirmation before the caller hangs up.
- Reschedules and cancellations — Handled instantly, any hour — and the freed slot goes back into availability.
- The questions that fill your line — Hours, location, parking, what insurance you take, whitening prices — answered from facts you approve.
- Automated reminders — Professional plan and up: SMS reminders that cut no-shows without a human dialling.
- Emergencies routed properly — “I'm in pain” isn't a booking question — the agent recognises urgency and routes the call to your staff line by rule.
Run Dentrix, Open Dental, Eaglesoft, or Curve? Scheduler and PMS integration is scoped at kickoff on the Professional plan and up, so bookings land where your team already works.
What it will not do
The agent handles appointments, hours, pricing, insurance-accepted lists, location and directions. It does not give medical advice — anything clinical routes to your staff, every time, by rule. Ask us about data handling for patient information before launch; we'll walk through exactly which providers touch call data and how long recordings are kept.
Proof, not promises
We run this ourselves. The assistant answering this website's enquiries handled its first 50 conversations and carried 45 of them through to a qualified brief — the same engine that would answer your line. Read the case study, or try it live right now.
Questions
Will patients accept talking to an AI?
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Callers are told up front it's an AI assistant, and anyone who wants a person is transferred immediately. What patients don't accept is voicemail — an answered call that books them in beats a callback queue.
Can it answer insurance questions?
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It answers from the list you approve — which plans you accept, and what to bring. It never estimates coverage or benefits; those calls route to your front desk.
What about dental emergencies?
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Urgency routing is built into the call flow. Pain, swelling, or trauma language moves the call to your staff line (or your after-hours protocol) instead of the booking flow.
Does it replace our front desk?
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No — it answers the calls they physically can't. Your team keeps the walk-ins, the checkouts, and the complex calls; the agent catches everything that used to ring out.
Stop paying for calls nobody hears.
Most practices start with the Practice Complete bundle — website, AI receptionist, and SMS assistant as one engagement. Or start with the receptionist alone.