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The phone rings hardest when your hands are busiest.

A dental front desk juggles arrivals, checkouts, and insurance questions — while the phone rings. After hours it doesn't ring at all; it goes to voicemail, and the patient books with whoever answers. An AI receptionist answers every call, books the appointment, and routes anything clinical to your team.

From $399 setup + $199/mo — see all tiers

See pricing & start →How the receptionist works →

Where the money leaks

  • Mid-procedure is peak call time. Patients call on their lunch break — exactly when your chairs are full and the front desk is checking people in. The second caller gets voicemail, and missed calls rarely call back.
  • After 5pm, callers don't leave voicemails. They call the next practice on the list — exactly the gap an after-hours dental answering service closes. A new-patient call that rings out is revenue that walks.
  • Cancellations arrive as missed calls. An unanswered cancellation call becomes a no-show slot you could have refilled — twice the loss.
  • Reminders eat front-desk hours. Confirming tomorrow's schedule by hand is an afternoon of phone tag your team repeats every day.

Weighing this against a traditional answering service? See the full cost comparison →

What the agent handles

  • New-patient booking — AI phone answering offers open slots, books the appointment, and sends an SMS confirmation before the caller hangs up.
  • Reschedules and cancellations — Handled instantly, any hour — and the freed slot goes back into availability.
  • The questions that fill your line — Hours, location, parking, what insurance you take, whitening prices — answered from facts you approve.
  • Automated reminders — Professional plan and up: SMS reminders that cut no-shows without a human dialling.
  • Emergencies routed properly — “I'm in pain” isn't a booking question. After-hours dental emergency call answering routes pain, swelling, or trauma language straight to your staff line or your after-hours protocol, by rule.

Run Dentrix, Open Dental, Eaglesoft, or Curve? Scheduler and PMS integration is scoped at kickoff on the Professional plan and up, so bookings land where your team already works.

What it will not do

The agent handles appointments, hours, pricing, insurance-accepted lists, location and directions. It does not give medical advice — anything clinical routes to your staff, every time, by rule. Ask us about data handling for patient information before launch; we'll walk through exactly which providers touch call data and how long recordings are kept.

Proof, not promises

We run this ourselves. The assistant answering this website's enquiries handled its first 50 conversations and carried 45 of them through to a qualified brief — the same engine that would answer your line. Read the case study, or try it live right now.

Questions

Will patients accept talking to an AI?

Callers are told up front it's an AI assistant, and anyone who wants a person is transferred immediately. What patients don't accept is voicemail — for a dental practice, missed calls mean missed new patients, and an answered call that books them in beats a callback queue.

Can it answer insurance questions?

It answers from the list you approve — which plans you accept, and what to bring. It never estimates coverage or benefits; those calls route to your front desk.

What about dental emergencies?

Urgency routing is built into the call flow. Pain, swelling, or trauma language moves the call to your staff line (or your after-hours protocol) instead of the booking flow.

Does it replace our front desk?

No — it answers the calls they physically can't. Your team keeps the walk-ins, the checkouts, and the complex calls; the agent catches everything that used to ring out.

How much does an AI receptionist cost compared to a traditional dental answering service?

Unlike answering services that bill per minute or per call, ours is flat — $399 setup plus $199 a month on the entry tier, the same fee whether the phone rings twice or two hundred times that month. For the full line-by-line breakdown against a per-minute answering service, see the cost comparison linked above.

Is this AI receptionist HIPAA compliant?

We don't market it as HIPAA-compliant, and you shouldn't take that claim at face value from any vendor's homepage — ours included. Before launch we walk through exactly which providers touch call data, how it's handled, and how long recordings are kept, so you and your compliance advisor can decide together whether it fits your practice's requirements.

Does it actually sound like a person, or will patients know right away it's a robot?

Judge that yourself rather than take our word for it. The assistant answering this website's own enquiries is the same engine — call it, or read the case study, before you decide.

How long does setup take?

Setup starts with a kickoff call where we scope what you need — your plan tier, PMS integration if you're on Professional and up, and your call-routing rules for emergencies and after-hours. A Starter line that just books and answers FAQs and a Professional build with Dentrix syncing take different amounts of work, so we don't quote one blanket number; you'll get a real timeline at kickoff.

Do patients get a text confirming their appointment after talking to the AI?

Yes — every booking gets an SMS confirmation before the caller even hangs up. Automated SMS reminders ahead of the appointment, the ones that cut down on no-shows, are part of the Professional plan and up.

Can it tell callers what a procedure costs, like teeth whitening?

Yes, from the price list you approve — the same way it answers hours, parking, and insurance-accepted questions. Anything outside that approved list, it says so rather than guessing.

Will it ever try to answer a clinical question or tell someone what's wrong with their tooth?

No. It doesn't give medical advice, full stop — anything clinical, from "does this filling need replacing" to "is this normal after a root canal," routes straight to your staff. That boundary is built into the call flow, not left to a judgment call by call.

Are calls recorded, and who can access them?

Calls are recorded as part of the system. Before launch we walk you through exactly which providers touch that data and how long recordings are kept — ask your account contact for the specifics that apply to your practice.

We don't use Dentrix, Open Dental, Eaglesoft, or Curve — can it still integrate with our software?

Those four are the practice management systems we've scoped integration for, on the Professional plan and up. If you run something else, tell us at kickoff — we'll talk through what's possible, but we won't promise integration with a system we haven't confirmed.

What's the actual difference between the Starter and Professional plan for a dental office?

Starter ($399 setup + $199/month) covers 24/7 answering, new-patient and reschedule booking, and the FAQ-type calls — hours, insurance list, pricing. SMS appointment reminders and PMS/scheduler integration (Dentrix, Open Dental, Eaglesoft, Curve) are scoped in on Professional and up.

Isn't this basically the same as forwarding calls to voicemail after hours?

No — voicemail is where calls go to die. Patients don't leave messages after hours; they call the next practice. The AI receptionist answers live, 24/7, books the appointment or captures the emergency, and routes anything urgent to your after-hours protocol instead of just recording a message nobody hears until morning.

How is this different from a traditional dental answering service?

A traditional answering service takes a message and forwards it — someone still has to call the patient back the next morning, by which point they may have booked elsewhere. This reads your availability and books the appointment on the call itself, at a flat monthly rate instead of a per-minute or per-call bill. The full comparison is in the linked article above.

Start a project

Stop paying for calls nobody hears.

Most practices start with the Practice Complete bundle — website, AI receptionist, and SMS assistant as one engagement. Or start with the receptionist alone.

See the bundle →Send a brief →